Comments on: Musician's damaged-luggage complaint is smash YouTube hit

By: B. Anderson, Yukon, Ok

B. Anderson, Yukon, Ok — Mon, 27 Jul 2009 15:20:46 +0000

I wish I had seen this before I booked my multiple destination flight on United. Going to Las Vegas for my granddaughters wedding 8/20. I pray for no problems. I would be terribly upset if I had to miss the wedding.

By: Rin , TX

Rin , TX — Thu, 23 Jul 2009 18:12:46 +0000

Good job, Dave.
Good for you. . . .don't let them seduce you with flattery to get you to drop your compaint. Settle with them first, then consider selling your bits of video story to them

By: Joana, Swanage, England

Joana, Swanage, England — Thu, 23 Jul 2009 16:32:39 +0000

Bravo! very well done boy! you are a star!

By: CR, New Brunswick, NJ

CR, New Brunswick, NJ — Wed, 15 Jul 2009 04:01:14 +0000

I flew United with my son and his cello to music camp several summers ago connecting through O'Hare. So they would not break the cello, I paid for a ticket for the cello to bring it on the plane. Each flight attendant we met was surly, rude and unhelpful. We did arrive together in one piece, but I vowed that I would not fly United again, and haven't.

By: Lee, Minneapolis, MN

Lee, Minneapolis, MN — Tue, 14 Jul 2009 11:27:39 +0000

Southwest & Sun Country for me, I haven't had these issues (UPS is another story) but this is a great little video and obviously what it takes to get their attention. Perhaps this is a whole new avenue for your musical talents ~ video complaints posted on YouTube and directed to companies who screw things up for us? A whole new line of work that will make corporate America pay attention…

By: chris, irvine, ca

chris, irvine, ca — Mon, 13 Jul 2009 02:34:06 +0000

United stole my suitcase on the pretext of repairing damage they caused. As a result I have boycotted this airline permanently. No one in my family will use this airline again.

By: Tam, Baltimore, MD

Tam, Baltimore, MD — Sun, 12 Jul 2009 22:43:41 +0000

Southwest gets our business. If it doesn't fly there, we won't go.

By: Seth, Denver, CO.

Seth, Denver, CO. — Sun, 12 Jul 2009 20:13:17 +0000

George Romney,

Correct. This race to the bottom has got to end. Consumers are going to have to be reeducated or their expectations managed before the situation gets any better with the airlines.

Question: Why can an airline like Cathay Pacific deliver a quality product, relatively inexpensively, whereas the legacy carriers cannot.

Answer: Because they are subsidized by their government who sees the airline in terms of national pride.

By: John, Sleepy Hollow, IL

John, Sleepy Hollow, IL — Sun, 12 Jul 2009 18:28:30 +0000

This doesn't surprise me. Despite being a Chicago native and at one time dedicated United flyer with several hundred thousand miles, I gave up on the company a number of years ago. A recent bad experience with customer service (an oxymoron at this company?) has reminded me why I don't fly United. Give me American, Southwest – anyone but United.

By: Thad Schiele, Denver, CO

Thad Schiele, Denver, CO — Sun, 12 Jul 2009 02:30:14 +0000

Oh, and I never fly United. And I live in Denver.

By: Thad Schiele, Denver CO

Thad Schiele, Denver CO — Sun, 12 Jul 2009 02:28:06 +0000

I always get contact info for a regional or district manager, and try to work directly with the company. This usually works, but if it doesn't, I go to the Better Business Bureau. This has always worked for me.

By: Coz, Boston, MA

Coz, Boston, MA — Fri, 10 Jul 2009 22:05:17 +0000

No, American won't break it… they'll just lose it, be completely rude and unhelpful and then reimburse you for 1/4 of its value not to mention the sentimental value of things you just were not able to carry on. Oh and then there are the little ones like Bahamas Air who don't return phone calls and give you a nice international number to call and get a long run-around…

By: vancouver, wa

vancouver, wa — Fri, 10 Jul 2009 19:42:10 +0000

If you think United is bad wait till you try Northwest/Delta. They are complete con artists/fraud specially with their WorldPerks program. In the United's case at least they tell you they won't pay for the damages where as with Northwest they give you fake promises untill you give up.

By: Tom Denver, CO

Tom Denver, CO — Fri, 10 Jul 2009 19:35:32 +0000

My experience with United in the past 8 flights has been so poor, I lodged a formal complaint. 50% of those 8 flights were delayed because of broken planes. I've missed meetings, slept in airports and lost business because of those clowns.

As compensation, I received an apology email stating "we understand we're not doing as well as we could be…" Even they know they're no good. Thanks, guitar guy.

By: Dan, McLean, VA

Dan, McLean, VA — Fri, 10 Jul 2009 19:18:05 +0000

United Airlines symbolizes the absolute worst in customer service in the U.S. The just outcome here would have this video viewed anotheqr 500 BILLION times and have the United clowns forced out of business.

By: Thane Aucoin Morgan City, Louisiana

Thane Aucoin Morgan City, Louisiana — Fri, 10 Jul 2009 19:11:32 +0000

Great song about United. This is what it has come to , you have to produce a song to get heard. How pitiful!!! Goodbye United. My family and I will look for another airline in the future. Good Luck.

By: George Romey, New York, NY

George Romey, New York, NY — Fri, 10 Jul 2009 19:10:43 +0000

The problem is that most flyers see airlines as a commodity business and base their flight decision solely on price. The industry has been and continues to be basket case with too many "enablers" allowing too much unprofitable capacity.

People will continue to book solely on price and then get on My Space, Facebook, or Twitter and go on and on about their "terrible" experience.

By: Drew, Seattle WA

Drew, Seattle WA — Fri, 10 Jul 2009 18:48:39 +0000

United breaks fly rods too. They ran over mine with a luggage cart in Denver and crushed the fly rod case and all my fly boxes. I got a huge run-around and was stunned by how unhelpful and unsympathetic they were. I finally settled for a mere $50 after weeks of wrangling. Wish I would have written a song about it now. . .

By: cjohnson, Baltimore, MD

cjohnson, Baltimore, MD — Fri, 10 Jul 2009 18:47:38 +0000

I just had the worst flying experience with United with a trip from Reno, to Denver, to Aspen. The only thing good I can say is that I am still alive to remember it.

By: Philip F Valenti, Jr Lincoln, AR

Philip F Valenti, Jr Lincoln, AR — Fri, 10 Jul 2009 18:43:07 +0000

For the Third time I had American Airlines cancel my flight without calling or giving at good reason why. My latest mishap was on 06-19-09 they canceeled my conecting flight no call or arrangements made I had to spent 8 hours waiting to get out of Dallas. I talked to customer serive who promised me I would hear from them. But as of this date not a single idividual with AA has contacted me to make it right.