Comments on: "UPS lost my $375 package!"

By: denver, Co

denver, Co — Tue, 27 Oct 2009 21:19:02 +0000

Well, I know for a fact that UPS can be sued and be held accountable in Contract law.

So that said, if you lost something en route or it was damaged because of USPS carelessness then you have rights under contract law. So I would first file a claim with them, if they deny that claim, then appeal it, and if they deny that again, then file a claim in the US District Court (they have jurisdiction).

You need affidavits from the recepients of the package.

By: nikki dallas texas

nikki dallas texas — Tue, 06 Oct 2009 07:52:46 +0000

If youve ever seen the inside of a ups warehouse then youd know that you should never ship with them! i dont know if fed ex is any better, but when the trucks are pulled into to be unloaded the boxes are usually just shoved in there with noregard to weather it will fall or be squished in transit. it will also be tossed, thrown and stuck in a pile along the sorting belt. I personally will never ship or have anything shipped if its breakable or expensive. If its clothes, or toys them in not to concerned because those are usually fine even if the package is a bit messed up….

By: Chicago, IL

Chicago, IL — Mon, 01 Jun 2009 18:45:11 +0000

UPS just lost my shipped sporting event tickets to a client. It going to be a battle already (I can already see it) I am hoping I can get the tickets re-printed (waiting to see)
but UPS doesn't really seemed to interested in making an effort to find the package. Their approach is to wait and see if they show up?

I also hate that all shippers including FedEX will only insure the cost of the paper tickets are printed on (not the real ticket value)
It's BS as their is no reliable way to have tickets shipped

By: Maggie, Long Island, NY

Maggie, Long Island, NY — Thu, 02 Apr 2009 21:14:29 +0000

I just got off the phone for the sixth time with UPS because a package I was supposed to get yesterday, never came. The driver said he delivered it to my front door at 4:43. I was home and in front of the window working. I never saw a big brown truck. He lied. Outright lied! Who knows what happened to it. Maybe he kept it? Maybe some lucky person out there is enjoying my stuff? UPS keeps giving me the run-around telling me they don't have phone numbers to distribution centers, I'm lying, the driver didn't make a mistake, blah blah blah. Why did my usual driver go on vacation this week? He's so wonderful! I just don't understand how this driver is going to get away with it. He should compensate me. No insurance claim either. Because there was not a signature required for release even though extra insurance was paid for! What a scam they have going at UPS.

By: John, New York, NY

John, New York, NY — Wed, 28 Jan 2009 19:19:31 +0000

UPS completely destroyed a $1700 appliance that I shipped by dropping it. I packaged the appliance in the original box that the manufacturer had sent it in, complete with the foam inserts and, just to be safe, purchased the expensive premium insurance UPS offers. UPS refused to reimburse me, claiming that I didn't pack the box properly (never mind that the damage clearly came from a very high fall, as it completely mangled heavy stainless steel. Hard to imagine how any 80 lb metal appliance would survive any fall like that, even if wrapped in a bed of 1000 pillows, so their argument seemed doubly stupid). After fighting for several months and threatening a lawsuit, they finally relented and honored the insurance policy that I had paid for. I've had to use them since on rare occasion for convenience reasons but avoid them like the plague if I can now, preferring FedEx.

By: Mike, New York NY

Mike, New York NY — Wed, 21 Jan 2009 03:21:12 +0000

Alex, your commentary is amazing and spot on. A simple investigation into this matter made a huge difference in someone's life.

By: Jeff, Colorado Springs, CO

Jeff, Colorado Springs, CO — Tue, 13 Jan 2009 19:16:02 +0000

At least using UPS or FedEx, you get a tracking number automatically.

Shipping USPS, you need to pay extra for any type of tracking. I sent a package recently with USPS and forgot to get a tracking confirmation number.

After 3 weeks and still no delivery, I ask for help in locating the lost package. I was directed to fill out a "stolen package" form with the USPS Postal Inspector. Their response…."thanks for letting us know about the theft, we will consider this example if any other similar cases arise." Basically, "sorry, your package is gone and we won't look for it." Not much help…..

This is why I generally use FedEx exclusively. I was lazy and thought it would be OK to ship USPS this time…I guess I was wrong.

By: Doubtful, Philly PA

Doubtful, Philly PA — Tue, 13 Jan 2009 18:57:14 +0000

Jive,

You sure that your ebay seller didn't just rip you off instead of the people at UPS? eBay is kinda know for that type of thing happening.

By: Victor, Atlanta, GA

Victor, Atlanta, GA — Tue, 13 Jan 2009 18:41:33 +0000

UPS is absolutely horrible about package handling. I have yet to receive a package where the box isn't badly crushed or shows many signs of abuse during shipment. Go with FedEx or USPS!

By: Josh, Orange County, CA

Josh, Orange County, CA — Tue, 13 Jan 2009 18:15:11 +0000

I also don't understand why someone who routinely ships high value parcels through UPS wouldn't be sure to declare this parcel's value, even though the clerk filled out the shipping label.

By: Glenn, New Cumberland PA

Glenn, New Cumberland PA — Tue, 13 Jan 2009 17:44:41 +0000

Just my own reimbursement experience:

Used UPS to send a laptop valued at $1,600 for an HDD replacement. UPS "lost" the laptop in a distribution center. Even with the declared value, even with the original receipt for the laptop, it still took well over 90 days to get the check from UPS.

By: Mike, Salt Lake City, UT

Mike, Salt Lake City, UT — Tue, 13 Jan 2009 17:15:47 +0000

UPS provides much better service when compared to FedEx or USPS. Just ask any shipping managers of large venders.

By: Tim Oroville California

Tim Oroville California — Tue, 13 Jan 2009 16:33:28 +0000

Want to feel totally ripped off? It's a double whammy. Try getting the "insurance" premium back from UPS if they have damaged your shipment and then refuse to pay for the loss by claiming it was not packaged properly. My guess is that they make extra millions per year by
keeping those insurance premiums. They've done in many times to our company.

By: Tom. Livonia, MI

Tom. Livonia, MI — Tue, 13 Jan 2009 16:30:50 +0000

UPS is the worst, and more expensive than FED-X or USPS. I have to fill out my own label, UPS will damage, or lose the item, and they are the most expensive. no thanks.

By: Jorge, El Paso Texas

Jorge, El Paso Texas — Tue, 13 Jan 2009 14:42:14 +0000

Forget getting your package lost. How about those packages that do get to where they are going always being damaged?

By: Roger, Raleigh, NC

Roger, Raleigh, NC — Tue, 13 Jan 2009 14:41:24 +0000

It is important to make any package as inconspicuous as possible when shipping through any means. Putting a large insurance value on it makes it more likely that it will "disappear" on the way since the handlers know it is valuable.
I have had trouble with UPS mangling packages and destroying the contents beyond repair. Thus, I rarely ever send or order anything breakable anymore.

By: Paramus NJ

Paramus NJ — Tue, 13 Jan 2009 13:44:35 +0000

Never use UPS if you do not need to. I have gotten so many damaged packages. Also they lost a few. I have had better experience with FedEx or even the postal service.

By: Sam, Old Saybrook, CT

Sam, Old Saybrook, CT — Mon, 12 Jan 2009 17:09:16 +0000

having been a shipper for many years I have found both UPS and FedEx reliable.
Claims can be a hassle but UPS has always been very helpful and even have reconsidered some claims with a positive result. Sure I have some stories about every carrier but in the end it's how the company deals with it.

By: Jim Cobb, Utica NY

Jim Cobb, Utica NY — Mon, 12 Jan 2009 17:08:12 +0000

Absolutely NO shipping carrier is perfect, they ALL make errors and lose a percentage of packages, send them to the wrong place, destroy them by accident. ALL shipping carriers risk having problem employees who still or throw away packages. Every person using a shipping carrier must be responsible for their own documents and checking to ensure that any documents prepared by a shipping carrier are correct in all details. If you have on-going problems with a specific carrier — stop doing business with that carrier. I had several severe problems with UPS about 16 years ago — problems which UPS managers verbally admitted were UPS's fault, but which they refused to put anything in writing. While it is inconvenient, I have not sent anything by UPS or accepted any packages via UPS in about 16 years. If the ONLY way a company will ship an item is UPS, I can almost always find another company which will send an identical or nearly identical item via Fed-Ex or USPS.

By: David, Boston MA

David, Boston MA — Mon, 12 Jan 2009 17:02:58 +0000

Please note that everyone here is using the incorrect word (this issue is becoming more prominant in today's world):

Lose – verb – to come to be without (something in one's possession or care), through accident, theft, etc., so that there is little or no prospect of recovery

Loose – adj – free or released from fastening or attachment: a loose end