"UPS lost my $375 package!"

UPS has lost hundreds of packages on my company. They claim to have a 2% "disapperance" of packages and I laugh that they must all be with me. Every shipment of 10 boxes they lose at least one per shipment. Today they lost another one and I was told it just dropped out of the system. When will they start holding their drivers responsible? Then you have to fill out papers for an investigation when they should be concentrating their efforts on finding these packages that are disappering.

I wish there was a reliable shipping company. UPS

I have very little money and ordered what I could afford for a present for my husband for Christmas. UPS was to deliver the package the other day and it never arrived. When I tracked the package I discovered they had already delivered it….but obviously not to my address. When I called UPS about it they told me they could only say that the driver delivered it and if it wasn't there than that was my problem. Furthermore they stated that they could not even contact the driver to see if there had been a mistake in the house in which he placed the package (which I find very difficult to believe). The shipper advised that they had to investigate everything before they could do anything. I know that my $40 package wasn't a big concern for either the shipper or for UPS…but it was all I could do for Christmas…and now it's lost. Thank you UPS (please note sarcaism).

I recently had my wedding dress sent back to me from the USA to Canada as I had too much to take back with me. This was sent December 12 2009 it came across the boarder and was scanned on December 08 2009. It arrives in my city on December 09 2009 then a truck had it out for delivery on the same day. I waited all day for it and nothing turned up. Then I called them that evening before the store closed to tell them that I want to come pick it up so not to wait a day longer. For some reason it disappears and it’s lost after that point the truck doesn’t have a scan of the package returning. They force me to put a tracer on the package and that gives me even less information only the shipping store gets to know what is going on basically they only communicate between themselves (the stores) on what is going on with my package. I feel it is stolen since it was not insured and the value was not declared high (if I only knew this could happen in the beginning). UPS has all the gain in this arrangement.

Well, I know for a fact that UPS can be sued and be held accountable in Contract law.

So that said, if you lost something en route or it was damaged because of USPS carelessness then you have rights under contract law. So I would first file a claim with them, if they deny that claim, then appeal it, and if they deny that again, then file a claim in the US District Court (they have jurisdiction).

You need affidavits from the recepients of the package.

If youve ever seen the inside of a ups warehouse then youd know that you should never ship with them! i dont know if fed ex is any better, but when the trucks are pulled into to be unloaded the boxes are usually just shoved in there with noregard to weather it will fall or be squished in transit. it will also be tossed, thrown and stuck in a pile along the sorting belt. I personally will never ship or have anything shipped if its breakable or expensive. If its clothes, or toys them in not to concerned because those are usually fine even if the package is a bit messed up….

UPS just lost my shipped sporting event tickets to a client. It going to be a battle already (I can already see it) I am hoping I can get the tickets re-printed (waiting to see)
but UPS doesn't really seemed to interested in making an effort to find the package. Their approach is to wait and see if they show up?

I also hate that all shippers including FedEX will only insure the cost of the paper tickets are printed on (not the real ticket value)
It's BS as their is no reliable way to have tickets shipped

I just got off the phone for the sixth time with UPS because a package I was supposed to get yesterday, never came. The driver said he delivered it to my front door at 4:43. I was home and in front of the window working. I never saw a big brown truck. He lied. Outright lied! Who knows what happened to it. Maybe he kept it? Maybe some lucky person out there is enjoying my stuff? UPS keeps giving me the run-around telling me they don't have phone numbers to distribution centers, I'm lying, the driver didn't make a mistake, blah blah blah. Why did my usual driver go on vacation this week? He's so wonderful! I just don't understand how this driver is going to get away with it. He should compensate me. No insurance claim either. Because there was not a signature required for release even though extra insurance was paid for! What a scam they have going at UPS.

UPS completely destroyed a $1700 appliance that I shipped by dropping it. I packaged the appliance in the original box that the manufacturer had sent it in, complete with the foam inserts and, just to be safe, purchased the expensive premium insurance UPS offers. UPS refused to reimburse me, claiming that I didn't pack the box properly (never mind that the damage clearly came from a very high fall, as it completely mangled heavy stainless steel. Hard to imagine how any 80 lb metal appliance would survive any fall like that, even if wrapped in a bed of 1000 pillows, so their argument seemed doubly stupid). After fighting for several months and threatening a lawsuit, they finally relented and honored the insurance policy that I had paid for. I've had to use them since on rare occasion for convenience reasons but avoid them like the plague if I can now, preferring FedEx.

Alex, your commentary is amazing and spot on. A simple investigation into this matter made a huge difference in someone's life.

At least using UPS or FedEx, you get a tracking number automatically.

Shipping USPS, you need to pay extra for any type of tracking. I sent a package recently with USPS and forgot to get a tracking confirmation number.

After 3 weeks and still no delivery, I ask for help in locating the lost package. I was directed to fill out a "stolen package" form with the USPS Postal Inspector. Their response…."thanks for letting us know about the theft, we will consider this example if any other similar cases arise." Basically, "sorry, your package is gone and we won't look for it." Not much help…..

This is why I generally use FedEx exclusively. I was lazy and thought it would be OK to ship USPS this time…I guess I was wrong.

Jive,

You sure that your ebay seller didn't just rip you off instead of the people at UPS? eBay is kinda know for that type of thing happening.

UPS is absolutely horrible about package handling. I have yet to receive a package where the box isn't badly crushed or shows many signs of abuse during shipment. Go with FedEx or USPS!

I also don't understand why someone who routinely ships high value parcels through UPS wouldn't be sure to declare this parcel's value, even though the clerk filled out the shipping label.

Just my own reimbursement experience:

Used UPS to send a laptop valued at $1,600 for an HDD replacement. UPS "lost" the laptop in a distribution center. Even with the declared value, even with the original receipt for the laptop, it still took well over 90 days to get the check from UPS.

UPS provides much better service when compared to FedEx or USPS. Just ask any shipping managers of large venders.

Want to feel totally ripped off? It's a double whammy. Try getting the "insurance" premium back from UPS if they have damaged your shipment and then refuse to pay for the loss by claiming it was not packaged properly. My guess is that they make extra millions per year by
keeping those insurance premiums. They've done in many times to our company.

UPS is the worst, and more expensive than FED-X or USPS. I have to fill out my own label, UPS will damage, or lose the item, and they are the most expensive. no thanks.

Forget getting your package lost. How about those packages that do get to where they are going always being damaged?

It is important to make any package as inconspicuous as possible when shipping through any means. Putting a large insurance value on it makes it more likely that it will "disappear" on the way since the handlers know it is valuable.
I have had trouble with UPS mangling packages and destroying the contents beyond repair. Thus, I rarely ever send or order anything breakable anymore.

Never use UPS if you do not need to. I have gotten so many damaged packages. Also they lost a few. I have had better experience with FedEx or even the postal service.

having been a shipper for many years I have found both UPS and FedEx reliable.
Claims can be a hassle but UPS has always been very helpful and even have reconsidered some claims with a positive result. Sure I have some stories about every carrier but in the end it's how the company deals with it.

Absolutely NO shipping carrier is perfect, they ALL make errors and lose a percentage of packages, send them to the wrong place, destroy them by accident. ALL shipping carriers risk having problem employees who still or throw away packages. Every person using a shipping carrier must be responsible for their own documents and checking to ensure that any documents prepared by a shipping carrier are correct in all details. If you have on-going problems with a specific carrier — stop doing business with that carrier. I had several severe problems with UPS about 16 years ago — problems which UPS managers verbally admitted were UPS's fault, but which they refused to put anything in writing. While it is inconvenient, I have not sent anything by UPS or accepted any packages via UPS in about 16 years. If the ONLY way a company will ship an item is UPS, I can almost always find another company which will send an identical or nearly identical item via Fed-Ex or USPS.

Please note that everyone here is using the incorrect word (this issue is becoming more prominant in today's world):

Lose – verb – to come to be without (something in one's possession or care), through accident, theft, etc., so that there is little or no prospect of recovery

Loose – adj – free or released from fastening or attachment: a loose end

UPS is notorious for lost and stolen packages. I purchased a pair of expensive speakers from ebay last year. The seller sent me the speakers in the original factory carton, which meant that anyone at UPS would know the package was a pair of speakers. To make a long story short, the packages never arrived. UPS claimed they were 'lost' but I know the driver or someone in the sorting facility stold the package.

Never ship with UPS: Use the US postal service of FedEx. They are more reliable.

If you declare a value with insurance and try to claim it after they loose it, be prepared for a long fight. UPS will do everything not to pay you from claiming they did not receive the paper work, to not responding or whatever else they can come up with to delay or not give you your money even though they clearly lost the package. You'd think after a week or two, it would be a closed matter. Nope, expect months and many phone calls. I bought a brand new portable for my mom, set it up with software and shipped it via UPS with a declared value and insurance from the UPS Store and it was lost. I filled out the proper paper work and provided a Best Buy receipt as proof of purchase. After two weeks, that's when I stared making phone calls. No one received paper work, the "tracer" wasn't issued, etc. etc. This went on for over two months until I finally got reimbursed. No one would ever give me an ETA for when I could get reimbursed. I was too afraid to buy another portable in the mean time because I had no idea if they'd eventually find the damn package and I'd be stuck with an extra portable. As an Aside, I've read on the internet, the UPS promises break even financial scenario for an UPS Store in 3 years which rarely materializes. The UPS Store essentially becomes a drop off location for UPS and a money loosing proposition for the UPS Store owner. This is on top of what the UPS Store owner had to pay to get into the game. So what do UPS Store owners do to get back at UPS: they steal or destroy the packages shipped by their customers. I used to think UPS was a world class organization but not after that experience and not after reading how they rip off UPS Store owners with unfounded promises. I no longer use UPS.

This story is the exact reason I will never use FedEx this is not just isolated to UPS. I have used UPS since 1996 and have yet to experience half the battle I did with other shippers.

This person made a mistake and UPS realized she was a valued customer and decided to do the right thing in order to keep her business. So clearly, Matt from PA she does have a leg to stand on. Furthermore, again to Matt, you really should learn to read for content. The article clearly states that the clerk filled out the shipping information. Please don't ever post again unless you have read the whole article.

Stories like this should not even be posted. If the person had a history of shipping they should have known better! Sounds like a normal person yet again taking no responsibility for their mistakes! Whats new?

This person does not have a leg to stand on. When you fill out your shipping information, it asks for declared value in the section that you fill out. The form is then initialed and signed by the shipper before payment is made stating that everything is accurate. It is common knowledge that UPS insures for up to $100. Anything over that needs to be paid for in addition to the shipping charges.

My advice would be to use FedEx or USPS. UPS probably didn't loose it, it was probably destroyed so completely that it cannot be recognized.